Refund Policy
1. Scope
This policy distinguishes Made It membership fees from project escrow funds. Applicable statutory withdrawal and refund rights take precedence. Applicable rules may vary with the actual nature of the transaction, including whether it is a business or consumer transaction.
2. Canceling renewal
Select ‘Cancel renewal’ in Membership to stop future renewals and keep access until the paid period expires. Canceling renewal is separate from requesting a refund of an existing charge. If cancellation occurs immediately before or during payment processing, check the result and report duplicate or uncanceled charges. Account deletion does not automatically refund prior payments.
3. Membership withdrawal and refunds
For consumer transactions covered by Korean statutory withdrawal rights, withdrawal is generally available within seven days from the statutory starting point, such as receipt of contract information or commencement of supply. Restrictions after service begins apply only where legal requirements, including required notice and consent, are met. Statutory rights for undelivered divisible services or supply inconsistent with advertising or the contract remain intact. Duplicate or incorrect charges and services not provided due to the Company's fault will be corrected or refunded after verification under applicable law. Any voluntary mid-term or prorated refund rule beyond statutory rights is awaiting operator confirmation.
4. Membership refund requests and processing
Send your account email, order number, payment date, amount and reason to the Company. Do not send passwords or full card numbers. The Company will review transaction and usage records and explain the basis, amount and outcome. Statutory refunds follow applicable deadlines, including three business days from the relevant statutory starting point where required. Refunds generally return to the original payment method; posting times and exchange differences may depend on the card issuer or PayPal. An online contact will be published after operator confirmation; written requests may be sent to the Company address in the Terms of Service.
5. Project and escrow settlements
Project refunds depend on the signed contract, work performed and inspected, payments already released and Escrow.com conditions. Under Made It's current contract template, company termination is available on calendar days 1–20; current-month funds are allocated 80% to the company member and 20% to the partner after a 14-day hold, with future funded months returned to the company member. Partner voluntary termination allocates 0% of the current month to the partner and returns current and future funded months to the company member. These are proposed allocations only for individual contracts accepting those terms, not a guarantee of actual payout or refund. Released payments, disputes and provider fees and conditions must be checked.
6. Escrow fee responsibility and refund amounts
The company member (Buyer) pays Escrow.com escrow transaction fees and processing costs for its chosen payment method separately from the service amount. Contractual 80% or 100% refund allocations apply to service funds, not the total charge including fees. Escrow.com's official guidance states that the original escrow fee is non-refundable and refund transfer charges may apply. Partner payout and intermediary-bank charges are separate from escrow transaction fees and must be checked on the payout screen and under provider terms. The provider's USD refund policy returns funds to the original payment source; confirm the actual refund, charges, exchange differences and posting time for the transaction and payment method. Applicable statutory rights remain intact.
7. Provider processing and disputes
Recording a termination or refund request on Made It does not submit a refund to Escrow.com or move funds. Parties must complete cancellation, refund or dispute procedures with Escrow.com; Made It displays provider-confirmed results. Refundability of Escrow.com fees follows its terms. Please identify membership refunds and project disputes separately using their respective transaction references. When an Escrow.com API response or authenticated transaction history confirms return or refund approval, Made It records it as “Refund approved / awaiting transfer.” Request receipt or a successful API connection alone is not approval. Escrow.com is responsible for executing the actual refund, its processing schedule and payment-method transfers under the transaction terms and applicable law. Approval does not confirm receipt in the buyer’s account. Made It records and displays verified statuses and provides guidance; the Company’s own fault and statutory liability are not excluded.
8. Escrow cancellation and refund steps
Before both parties agree, check Cancel on the Escrow.com transaction. After agreement, if funds have not been received, request cancellation at support@escrow.com with the transaction ID and reason. If a card or PayPal payment has been made but funding approval or document review is pending, do not treat it as unpaid: provide the existing transaction ID, payment time, amount and method to confirm receipt and refund options. Review does not automatically trigger a refund. After funds are secured, Escrow.com handles cancellation following notification from both parties. Where available, record a cancellation/refund request in Made It; ACTIVE contracts must use the contract termination process first. This is separate from submitting a provider refund request. Raise delivery issues through Escrow.com's rejection/dispute process within the inspection deadline. Released funds are not automatically recovered. Refresh status after external processing and check the actual card, PayPal or bank posting. Provide the contract ID, transaction ID, month, amount and reason, never passwords or full card numbers. Ask Escrow.com about cancellation/refunds and Made It about linking/display errors.